We're excited to be part of your events!
PLEASE READ: The Decor Request is how our great working relationship starts!
We communicate through email only (no phone calls!) for accuracy, easy-to-reference information for both parties, and flexibility. We pride ourselves on getting the details right and written communication is how we do it. We understand that this may not work for you. If so, we may not be a good fit to work together, and that's okay.
Office hours are Monday-Friday, 10am-3pm, though every day in the event world is different. We try to respond within 24 business hours. (Don't look for a response outside of these hours or on weekends - we're probably decorating.)
Complete the Decor Request next or jump down to read about the Inquiry Process.
From Inquiry to Client
If you are planning any event and wanting balloon decor, the decor request form must be completed to get started working with us.
It is the first step in working with us and allows us to make sure we can accommodate your event date.
Once we've confirmed we have your event date available, you'll receive an event questionnaire to complete gathering all the fun event details that will allow us to create a quote for you.
This is where you share all the details so we can create the most accurate quote for you from the beginning.
You'll receive a general decor quote via email, typically within 5 business days. We'll email you if we need more info to complete the quote
CURRENTLY - we are experiencing an abnormally high volume of inquiries and quotes are taking longer than normal for us to return to you. Thank you for your patience.
Dates are not reserved on our calendar until payment is made (either date reservation fee or decor balance).
When the initial quote is spot on, you can pay the invoice right away to become a client and have your event date reserved on our calendar.
Other times, more specific design time is needed, so the $250 non-refundable date reservation fee is due to hold your date while we finalize the decor plans.